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Managed IT for teams of 10–250

IT that just works. Support that picks up.

Northgate runs your IT so your team can run the business. Helpdesk, cloud, security and backups — handled by engineers who answer the phone and fix it first time.

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Client portal What every client sees, any time. Sample data.

Ashworth & Lane Architects · 64 people · sample client

All systems normal

Updated 2 min ago

Services

  • Internet — fibrePrimary lineRunning
  • Internet — 4GFailover, tested TuesdayStandby
  • FirewallFirmware currentRunning
  • Microsoft 365Email, files, TeamsRunning
  • Wi-Fi3 access pointsRunning
  • Backups02:00 last night, verifiedRunning

Tickets

  • P3Outlook not syncing on an iPhone#4821 · Sam R.In progress
  • P4New starter on Monday: laptop and accounts#4819 · Priya K.Scheduled
  • P2Studio plotter offline#4815 · Sam R.Resolved

Raise a ticket

Security baseline

  • MFA enrolled64/64
  • Devices patched61/643 waiting for a restart
  • Disks encrypted64/64
Sample client portal for Ashworth & Lane: service health, open tickets and the security baseline. Illustrative data.

Raise a ticket. Watch it move.

Every ticket gets a priority, and every priority has a promise. Pick an issue to see how a typical one runs.

Choose an issue

The whole office has lost internet

P1via Phone · Engineer Sam R.

  1. Call answered by the helpdesk — no menu, no queue.

  2. Priority set to P1: the business has stopped.

  3. Monitoring confirms the fibre line is down at the provider’s end.

  4. Firewall moved to the 4G backup line. Email and Teams work again.

  5. Fault raised with the line provider; updates sent every 30 minutes.

  6. Fibre restored, traffic moved back, and a short incident note sent.

Responded
4 minPromise: 15 minutes
Outcome
Back online in 7 min; line repaired in 3 h 6 minTarget: 4 hours

Response times, in writing

Service levels by priority
PriorityRespondFix
P1Business stopped — internet, email or a key system down15 minutes4 hours
P2A team or key system badly affected30 minutes8 hours
P3One person affected, workaround available2 hours1 working day
P4Requests and changes — new starters, access, kit4 hours3 working days
“We used to lose a morning every time something broke. Now we raise a ticket and it’s usually fixed before the coffee’s cold.”
Hannah Price — Operations Manager, sample architecture practice

Everything, on one monthly price.

Six services across one sample office. Choose a service to see exactly which parts of the estate it covers.

Helpdesk

Unlimited remote and on-site support from a named team that already knows your setup.

Covers 4 of 12 parts of this office

Cloud

  • Microsoft 365Email, files, Teams (covered)
  • Offsite backupImmutable copies, 30 days
  • Northgate monitoringAlerts, day and night

Connection

  • Fibre linePrimary internet
  • 4G failoverTakes over automatically
  • FirewallFiltering and VPN

Office

  • Core switchSeparate staff and guest networks
  • Wi-Fi3 access points
  • Printers2 printers, 1 plotter (covered)

People

  • 64 laptopsManaged and encrypted (covered)
  • MobilesWork apps kept separate (covered)
  • Guest Wi-FiIsolated from staff

Switching is the easy part

We handle the hand-over from your current provider. Most clients are fully onboarded in six weeks.

  1. Week 1

    Review

    • Every device and account listed
    • Licences matched to people
    • Risks ranked on one page

  2. Weeks 2–3

    Stabilise

    • Backups test-restored
    • Critical patches applied
    • Old admin accounts removed

  3. Weeks 4–6

    Secure

    • MFA on every account
    • Protection on every device
    • A baseline for new starters

  4. Ongoing

    Improve

    • Monthly service report
    • Quarterly roadmap and budget
    • A named engineer for your team